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Terms & Conditions


By operating, browsing and/or making a purchase on the online store of theluggagecompany.co.za, you agree to the terms and conditions (T&C’s) and or policies as listed below. These T&C’s are applicable to all users of this online site irrespective of what designation they operate in.

We reserve the right to alter and/or update these T&C’s at any time. These alterations/ updates will become applicable immediately after being published.

Description of Goods and/or Services

Theluggagecompany.co.za is a business who sells Luggage, Business Bags, Backpacks and Casual Bags in various forms as well as Travel Accessories and operates in the Business and Travel Goods Industry.


The Registered Trademarks, as indicated on theluggagecompany.co.za website belong to their respective owners. Any Images, Brand Logo’s remain the property of said owners.

All logos, icons, scripts and service names as well as any item not mentioned that appears on the Theluggagecompany.co.za website are reserved as the property and Identity of The Luggage Company and any of its Registered/Holding Company or subsidiaries.

Consumer Protection Act

Theluggagecompany.co.za operates within the parameters as specified by the South African Consumer Protection Act of 2008.

Delivery Policy

On Receipt and Payment of the order, the order will be processed within 1 working day. The goods will be dispatched via an approved courier of The Luggage Company. The delivery time from the Luggage Company to the Customer is dependent on the type of service selected, the town/city as well as the delivery schedule of the said Courier to that town/city. On dispatch of the parcel, the customer will receive a notification of the courier waybill/tracking number.

Accuracy of Information

Theluggagecompany.co.za will at all times endeavour to ensure that the information that is provided on this site is accurate and up to date, however, due to the site being an active and changing site, we cannot be held responsible should some information not be accurate. If any problem is seen, then please notify us immediately so that the error/inaccuracy can be corrected.

The Customer is required to fill in all the required information as accurately as possible so that we can ensure that the best possible service is provided. We cannot be held responsible should the information provided be inaccurate.

Price, Product and Service

Theluggagecompany.co.za reserves the right to alter/update price/s of product at any time. We also reserve the right to discontinue any product and/or services should the need arise.

Return and Refunds Policy

The supply of goods from Theluggagecompany.co.za is subject to availability. Errors in the physical stock may from time to time occur. In the case of an item ordered that is no longer available, the luggage company will immediately notify the customer of the Non-Availability and The LuggageCompany.co.za will process the refund to the client in full within 2 working days.

NOTE: If the refund is processed by crediting the customer’s credit card, the Banks can take approximately 7 working days to have the funds reflected in the customer’s credit card account. This period is controlled by the banks over which we have no control. If the credit is done via EFT, dependant on who the customer banks with, it could take between 1 to 3 days for the funds to reflect. Cancellation of corporate orders by the client will attract an administration fee.

The return of an item purchased from theluggagecompany.co.za can take place within 21 Days of the date of purchase. However, if you decide to return item/s for any reason outside of it being defective or the incorrect product has been received, then the courier cost to return the product will be for your account. The courier charge will be deducted from the amount to be refunded.

If the reason for the return is attributed to errors on our side or that the product is faulty then we will cover the cost of the courier.

Warranty Claims

On each product page the warranty period is indicated for that particular product. Please refer to our Warranty Policy which can be found under the About Us link.

Should you have a Warranty Claim for a product purchased from the theluggagecompany.co.za then please notify us of the problem.

Our staff will take your through the process that needs to be followed.

Accepted Forms of Payment

We accept Payments that are made via Visa, Master Card credit cards or by Electronic Funds Transfer (EFT) into the theluggagecompany.co.za bank account. Should the method chosen be (EFT) the processing and despatch of the order will take place once the funds reflect in the Bank Account of The Luggage Company. The banking details will be provided on request.

Payment Gateway and Payment Security

The payment gateway is PAYFAST and as such all security is in place as provided by PAYFAST for the online transactions.

Customer Details Separate from Card Details

Customer details will be stored by the theluggagecompany.co.za separately from card details which are entered by the client on theluggagecompany.co.za website.

Transaction Currency

Transaction Currency is ZAR (South African Rand).

Customer Privacy Policy

Please review our Privacy Policy so determine how your submission of personal information through the store is governed.


You agree to indemnify, defend and hold harmless theluggagecompany.co.za and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party, due to or arising out of your breach of these Terms of Service, or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


This website is governed by the laws of South Africa and Theluggagecompany.co.za. Any notification, correspondence directed to theluggagecompany.co.za must be sent to the domicilium citandi et executandi of Max-Cowell (Pty) LTD.

Company Information

This website is run by Luggagecompany.co.za based in South Africa trading as Luggage Company.co.za and operates under Max-Cowell (Pty) LTD registration number 1953/001974/07 trading under theluggagecompany.co.za.

Purchase by Customers Outside of South Africa

The offering on this website is available to South African clients. We are happy to supply to customers outside the borders of South Africa, but the delivery costs to your address will need to be calculated and for your account. These costs will then be communicated through to you. Any duties/taxes that may be applicable by the country of destination will be for your account. Should you arrange your own transport then VAT will be applicable which you will be able to claim back. However this will be your responsibility.

Contact Information

Telephonic Support : 041 486 2210 | Email Support : info@maxcowell.co.za